Salesforce Managed Services
Our Salesforce Managed Services provides a forward-thinking approach to managing and optimising your Salesforce environment.
These services encompass ongoing support, regular maintenance, and continuous improvements to keep your Salesforce platform aligned with your business objectives.
We take care of your day-to-day operations and refine your system, ensuring continuous progress and lasting results.
With our services, you can count on reliable support, thorough maintenance, and strategic enhancements designed to fully leverage Salesforce, fueling meaningful business growth.
Maximise your Salesforce potential
Managed Services
Whether you’re just getting started with a new Salesforce platform or need ongoing support, our specialised team is here to help.
We offer comprehensive training, support, and enhancements tailored to your needs, ensuring your Salesforce solution evolves with your business.
Flexible Resources Without the Hiring Hassle
Need additional Salesforce expertise without the commitment and cost of hiring full-time staff? Our team can provide part-time or full-time resources, acting as an extension of your in-house team to fill any gaps and keep your Salesforce operations running smoothly.
Boost Your Internal Capacity
If your internal Salesforce experts are stretched thin, or your systems admin is overwhelmed by complex issues, we’re here to lighten the load. Our experienced consultants can tackle the more challenging aspects of Salesforce, ensuring nothing falls through the cracks.
Stay Ahead with Proactive Updates and Feature Adoption
Struggling to keep up with Salesforce updates and new features? We proactively manage your platform, ensuring you're always leveraging the latest tools and technologies to stay competitive.
Simplify Complex Salesforce Solutions
If your Salesforce environment has become too complex to manage effectively, our team can simplify and streamline your processes, making your system more manageable and efficient.
Affordable, Flexible Support Options
Tired of expensive and inflexible contracts with your current Salesforce support provider? We offer cost-effective managed services with flexible terms, designed to meet your specific needs without breaking the bank.
High-Quality, Reliable Support
Dissatisfied with the quality of work from your existing Salesforce managed service provider? Our team delivers consistent, high-quality support to ensure your Salesforce platform operates at peak performance.
Immediate Access to Top Salesforce Talent
Struggling to hire and retain Salesforce talent? We provide immediate access to highly skilled consultants, ensuring you always have the expertise you need, exactly when you need it.
Our expert team utilises best practices and the latest technology trends to deliver high-quality technical solutions that enhance your operational efficiency and competitive edge.
Key Features and Benefits
TTC Group offers specialised and tailored Salesforce Managed Services.
Our approach ensures that your Salesforce operations are aligned with your strategic goals, providing you with expert support and maintenance.
24/7 support
Follow-the-sun support providing constant support regardless of your location.
Global Presence
TTC Group operates in the UK, USA, and India, leveraging an ideal mix of local and offshore resources to deliver exceptional service at unbeatable prices.
Cost Effective
TTC Group’s Managed services provide a cost-effective solution by optimising resources, reducing overhead, and ensuring efficient, long-term support tailored to your company's needs.
Flexible Solutions
Our flexible pricing model ensures that you only pay for the services you need, allowing you to scale support according to your business requirements and budget.
Access to Resources
TTC Group stands out as a unique Salesforce partner. Beginning as a recruitment partner for Salesforce, we provided top talent to Salesforce, major consulting firms, and end users. With a global database of over 10,000 Salesforce experts, we guarantee that you’ll always have access to the best resources and support.
Security & Compliance
TTC Group will offer expert Data and Security guidance, collaborating with you to develop a thorough plan that secures and backs up not just your data, but also your system configuration. This approach ensures business continuity and minimizes the risk of data breaches, loss, or corruption.
Data & AI Specialists
TTC Group are Data and AI specialists- Don’t get left behind!
Our Managed Service Offering
With our Salesforce Managed Services, you can count on reliable support, thorough maintenance, and strategic enhancements designed to fully leverage Salesforce, fueling meaningful business growth.
➔ Ongoing Enhancements
As your processes evolve, your Salesforce Org should adapt too. We manage backlog refinement, optimize business processes, and ensure continuous delivery, providing greater transparency to leadership teams and stakeholders.
➔ Data Management
Data is the lifeblood of Salesforce. We ensure thorough documentation of integrations, validation processes, Master Data Management (MDM), and storage solutions, alongside robust backup policies to protect and secure your data.
➔ Analytics & Reports
Gain comprehensive insights into your business with the click of a button. We provide custom-built reports and dashboards tailored to your business, highlighting the metrics that matter most.
➔ Strategic Planning
From executive goal-setting workshops to thorough business process evaluations, building a robust Salesforce Org requires careful planning. We'll support you through every phase, from creating a roadmap to realizing long-term value.
➔ Lightning Migration
Migrating to Lightning doesn’t have to be overwhelming. Whether you want a minimal transition or a complete transformation, our managed services allow you to choose how this change impacts your organization.
➔ Quarterly Business Reviews
We believe in accountability and partnership. We work with you to set goals, review KPIs, assess business impact, analyze market trends, and plan future roadmap priorities well in advance.
➔ Salesforce Optimization
After using Salesforce for several years, you might face technical debt, underutilized features, and missed opportunities. We can help you integrate new functionalities with existing ones to streamline your business processes and maximize efficiency.
➔ Integration Updates
Don’t wait for periodic updates when you can achieve real-time synchronization. We provide integration monitoring, troubleshooting, custom API integrations, and more to ensure seamless, up-to-date connectivity.
➔ Development Operations
Enhance productivity and reduce overhead with Salesforce DevOps best practices. Our DevOps maturity model guides your organization through stages of development, from basic to advanced, to support your entire Org.
➔ Technical Industry Experts
While your Salesforce admin may be highly skilled, they can’t cover everything. Our team of Salesforce and technology experts provides specialized, industry-specific technical support needed to help your admin excel and overcome any challenges.
➔ Center of Excellence
Aligning IT strategy with business goals is a complex task. Our team can help you establish a Center of Excellence (COE) that keeps your organization on track to meet goals and measure performance using key KPIs.
➔ Marketing Automation
Craft the perfect customer journeys for your prospects and clients. Our marketing automation experts, skilled in Pardot and Marketing Cloud, are here to help you design and implement effective marketing strategies.
Ideal for: Small Businesses & Startups
Our basic service package includes comprehensive user management, such as adding or removing users and handling password resets. We also take care of basic configuration changes, including setting up simple workflows, email templates, reports, and dashboards. For data management, we provide import/export services, deduplication, and basic data cleansing. Additionally, we conduct a monthly system health check and provide a performance report to ensure your Salesforce platform runs smoothly.
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Ideal for Medium-sized Businesses
Our Standard Services package includes everything from the Basic Package, with additional advanced features. This includes custom development such as simple Apex triggers, Visualforce pages, and Lightning Components. We also offer development and management of complex workflows, approval processes, and process builder flows to enhance process automation. With enhanced reporting, we create advanced reports and dashboards tailored to your business needs. We provide ongoing integration support for API-based connections with third-party systems, ensuring seamless data flow. Additionally, our quarterly system reviews offer proactive optimization recommendations to keep your Salesforce environment performing at its best.
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Ideal for Large enterprises with complex services
Our Premium Services package includes everything from the Standard Package, along with even more advanced features. This includes advanced custom development, such as building complex custom applications, implementing custom integrations, and installing Salesforce AppExchange products. We also offer comprehensive integration management, handling both real-time and batch data integrations, as well as middleware management. To ensure your Salesforce environment is secure and compliant, we conduct regular security audits and GDPR compliance reviews. We also provide custom training sessions tailored to the needs of your end-users and admins. For added peace of mind, you’ll have 24/7 support access for critical issues and a dedicated account manager who will be your single point of contact for all Salesforce-related needs.
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Our Onboarding Process
Salesforce is a highly competitive and ever-changing platform that demands continuous monitoring and support to operate successfully for years.
Our Salesforce Certified Administrators, architects & developers with their unique and innovative development skills ensure that Salesforce is utilised to its full potential for the betterment of a business.
Initial Assessment:
Detailed review of current Salesforce setup.
Onboarding Plan:
Custom plan to transition to managed services smoothly.
Kick-off Meeting:
Introduction to the support team and review of the onboarding plan.
Environment Setup & Access
Access for Managed Services Team, review environment, security audit.
Discovery & Documentation:
Creation of detailed documentation for future reference.
Communication & Reporting:
Communication plan, escalation matrix, reporting structure.
FAQs: Salesforce Lightning Migration
What is Salesforce Classic to Lightning Migration, and how does TTC Group assist with it?
Salesforce Classic to Lightning Migration is the process of transitioning from the Salesforce Classic interface to the more modern, efficient Salesforce Lightning platform. At TTC Group, we provide comprehensive migration services, including assessment of your current setup, planning the migration, customising the Lightning experience to fit your needs, and providing post-migration support to ensure a smooth transition.
What are the benefits of migrating to Salesforce Lightning?
Migrating to Salesforce Lightning offers numerous benefits, including an improved user interface, enhanced customisation capabilities, better reporting tools, and increased overall productivity. Salesforce Lightning is designed to offer a more intuitive and responsive experience, helping businesses to work more efficiently and leverage new features that are not available in Classic.
What kind of Salesforce Lightning Consulting Services does TTC Group offer?
Our Salesforce Lightning Consulting Services encompass a full range of offerings, including strategic planning, system analysis, customisation of the Lightning interface, and training your team to utilise the new features effectively. Our consultants work closely with you to ensure that the migration aligns with your business goals and objectives.
Why choose TTC Group as your Salesforce Lightning Migration Services provider?
Choosing TTC Group for Salesforce Lightning Migration Services means partnering with a company that has extensive experience and a proven track record in successful migrations. We offer personalised service, a deep understanding of Salesforce technology, and a commitment to delivering solutions that meet your specific business needs and enhance your CRM capabilities.
How does TTC Group ensure a successful Salesforce Lightning Migration?
We ensure a successful Salesforce Lightning Migration by following a structured and tested methodology. This includes comprehensive planning, conducting detailed audits of your existing Salesforce setup, customising the migration process to fit your organisation's unique needs, providing training and support, and conducting thorough testing to ensure a smooth transition with minimal disruption to your business operations.
Our Approach
Transparency and Communication
Usage Tracking:
We provide clients with a monthly report that shows how their hours were used, helping them see the value of your services.
Proactive Communication:
We notify clients when they are approaching their hour limit for the month and discuss potential overage costs or package upgrades.
Scalability and Flexibility
Flexible Packages:
We offer the ability to upgrade or downgrade packages based on the client’s changing needs, ensuring they’re always on a plan that fits your usage.
We offer add-on services or “à la carte” hours that can be purchased separately for clients who occasionally need more support without committing to a higher package.
Elevate your Salesforce experience with our expert Managed Services, designed to optimize performance and streamline operations. Get in touch today to discover how we can support your team and drive business growth.
