Salesforce Managed Services
Salesforce Managed Services provide a forward-thinking approach to managing and optimising your Salesforce environment.
These services encompass ongoing support, regular maintenance, and continuous improvements to keep your Salesforce platform aligned with your business objectives.
We take care of your day-to-day operations and refine your system, ensuring continuous progress and lasting results.
With our services, you can count on reliable support, thorough maintenance, and strategic enhancements designed to fully leverage Salesforce, fueling meaningful business growth.
Salesforce Managed Services
Is Managed Services What You Need?
Our Salesforce Managed Services ensure that Salesforce scales with your business, providing continuous optimisation, support, and innovation.
Do you have a new Salesforce platform and require training, support and small enhancements?
Do you need full or part-time resources without the cost of hiring?
Are your internal Salesforce expert resources limited?
Is your systems admin overwhelmed, leaving you in need of help with more complex Salesforce issues?
Are you struggling to stay ahead by proactively adopting updates and new features?
Has your Salesforce solution become too complex to manage effectively?
Is your current Salesforce support provider too expensive and rigid in their contracts?
Are you finding it difficult to hire and retain Salesforce talent, and in need of immediate support?
Are you dissatisfied with the quality of work from your existing Salesforce managed service provider?
As your trusted Salesforce Consulting Partners, we will ensure that you are able to make the best use of the CRM platform according to your needs and get the best possible return on your investment.
Right from initial planning to final execution, we will assist you in getting Salesforce implemented to obtain the best possible results out of the platform. Our Salesforce implementation services include complete assistance in performing each of the functions discussed hereafter with utmost transparency and sticking to your core business requirements.
Project Timeline
Our Salesforce Implementation Process
Our Salesforce Implementation Process is streamlined for efficiency, focusing on customisation, seamless integration, and user training, ensuring a solution perfectly tailored to your business’s unique needs and goals.
1) Requirement Gathering:
Setup meetings to gather requirements and finalise scope.
2) Design:
Use best practices to design a scalable system.
3) Develop:
Setup the instance using decorative and custom coding.
4) Testing:
Perform unit testing, system testing and UAT with client.
5) Go Live and Training:
Make everything live and train the power users.
Initial Assessment: Detailed review of current Salesforce setup.
Onboarding Plan: Custom plan to transition to managed services smoothly.
Kick-off Meeting: Introduction to the support team and review of the onboarding plan.
Environment Setup & Access: Access for Managed Services Team, review environment, security audit.
Discovery & Documentation: Creation of detailed documentation for future reference.
Communication & Reporting: Communication plan, escalation matrix, reporting structure.
Salesforce is a highly competitive and ever-changing platform that demands continuous monitoring and support to operate successfully for years.
Our Salesforce Certified Administrators, architects & developers with their unique and innovative development skills ensure that Salesforce is utilised to its full potential for the betterment of a business.
Key Features & Benefits
Here we are going to walk you through the key features and benefits of Salesforce Managed Services.
24/7 Support
Follow-the-sun support providing constant support regardless of your location.
Global Presence
TTC Group operates in the UK, USA, and India, leveraging an ideal mix of local and offshore resources to deliver exceptional service at unbeatable prices.
Cost Effective
TTC Group’s Managed services provide a cost-effective solution by optimising resources, reducing overhead, and ensuring efficient, long-term support tailored to your company's needs
Flexible Solutions
Our flexible pricing model ensures that you only pay for the services you need, allowing you to scale support according to your business requirements and budget.
Access to Resources
TTC Group stands out as a unique Salesforce partner. Beginning as a recruitment partner for Salesforce, we provided top talent to Salesforce, major consulting firms, and end users. With a global database of over 10,000 Salesforce experts, we guarantee that you’ll always have access to the best resources and support.
Security & Compliance
TTC Group will offer expert Data and Security guidance, collaborating with you to develop a thorough plan that secures and backs up not just your data, but also your system configuration. This approach ensures business continuity and minimises the risk of data breaches, loss, or corruption
Data & AI Specialists
TTC Group are Data and AI specialists- Don’t get left behind!
→ Ongoing Enhancements
As your processes evolve, your Salesforce Org should adapt too. We manage backlog refinement, optimise business processes, and ensure continuous delivery, providing greater transparency to leadership and stakeholders.
→ Strategic Planning
From executive goal-setting workshops to thorough business process evaluations, building a robust Salesforce Org requires careful planning. We’ll support you through every phase, from creating a roadmap to realising long-term value.
→ Salesforce Optimisation
After using Salesforce for several years, you might face technical debt, underutilised features, and missed opportunities. We can help you integrate new functionalities with existing ones to streamline your business processes and maximise efficiency.
→ Technical Industry Experts
While your admin may be skilled, they can’t cover everything. Our team of Salesforce and technology experts offers the specialized technical support needed to help your admin excel.
→ Data Management
Data is the lifeblood of Salesforce. We ensure proper documentation of integrations, validation processes, Master Data Management (MDM), and storage solutions, along with robust backup policies to protect your data.
→ Lightening Migration
Migrating to Lightning doesn’t have to be overwhelming. Whether you want a minimal transition or a complete transformation, our managed services allow you to choose how this change impacts your organisation.
→ Intergration Updates
Don’t wait for periodic updates when you can achieve real-time synchronisation. We assist with integration monitoring, troubleshooting, custom API integrations, and more.
→ Center of Excellence
Aligning IT strategy with business goals is a complex task. Our team can help you establish a Center of Excellence (COE) that keeps your organisation on track to meet goals and measure performance using key KPIs.
→ Analytics & Reports
Gain comprehensive insights into your business with the click of a button. We provide custom-built reports and dashboards tailored to your business, highlighting the metrics that matter most.
→ Quarterly Business Reviews
We believe in accountability and partnership. We work with you to set goals, review KPIs, assess business impact, analyse market trends, and plan future roadmap priorities well in advance.
→ Development Operations
Enhance productivity and reduce overhead with Salesforce DevOps best practices. Our DevOps maturity model guides your organisation through stages of development, from basic to advanced, to support your entire Org.
→ Marketing Automation
Craft the perfect customer journeys for your prospects and clients. Our marketing automation experts, skilled in Pardot and Marketing Cloud, are here to help you design and implement effective marketing strategies.
Our Approach
Transparency and Communication
Usage Tracking:
We provide clients with a monthly report that shows how their hours were used, helping them see the value of your services.
Proactive Communication:
We notify clients when they are approaching their hour limit for the month and discuss potential overage costs or package upgrades.
Scalability and Flexibility
Flexible Packages:
We offer the ability to upgrade or downgrade packages based on the client’s changing needs, ensuring they’re always on a plan that fits your usage.
We offer add-on services or “à la carte” hours that can be purchased separately for clients who occasionally need more support without committing to a higher package.
Elevate your Salesforce experience with our expert Managed Services, designed to optimise performance and streamline operations. Get in touch today to discover how we can support your team and drive business growth.
